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Terms and Conditions

At Bluestone Sunshields, we are committed to ensuring every customer has an exceptional experience. Below are some helpful tips to consider when purchasing your Bluestone Sunshield. We truly appreciate your trust and support!

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Returns & Refunds Policy

 

If you're not satisfied with your purchase, please submit a Support Ticket to request a return label.

 

Important Notes:

  • No Exchanges: Exchanges are not available at this time.

  • Refund Requests: Must be submitted within 7 days of the delivery date.

  • Direct Orders Only: Refunds apply only to orders placed through BluestoneSunshields.com.

  • Promotional Items: Free gifts or promotional items must be returned with your product to receive a full refund. If not returned, their value will be deducted from your refund.

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Condition of Returns:

  • Products must be returned in their original, unworn condition with tags and film still attached for a full refund.

  • A 15% restocking fee applies to items not in their original condition.

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Refund Deductions:

  • U.S. Returns: A $7 shipping fee will be deducted from your refund.

  • International Returns: Return shipping costs are the customer's responsibility.

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Shipping Labels:

  • Return shipping labels must be used within 7 days of issuance.

  • Shipping fees are non-refundable.

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Final Sale Items:

  • Sale items, Closeout items, Red Tag items, and gift cards are final sale and cannot be returned or refunded.

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Missing or Stolen Packages:

  • Report missing, stolen, or lost packages within 7 days of the delivery date. Once reported, refunds or replacements are not available.

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For questions or assistance, feel free to reach out!

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Warranty & Repairs​

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We offer a free repair service for manufacturing defects within 60 days of purchase.

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Please note:

  • Scratches, irregular edges from production, or accidental damage from general use are not covered under the warranty.

International Orders:

  • Items shipped internationally or purchased outside of BluestoneSunshields.com may be subject to additional shipping fees and specific terms and conditions.

Shipping Labels:

  • All return shipping labels must be used within 7 days of the issue date.

Repair Service​

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For items outside of the Manufacturing Warranty, we offer a Repair Service that covers shipping, parts, and labor. Please note, we can only repair the headband and gears; we are unable to service the lens.

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Repair Fees:

  • USA repairs: $25 for the first two shields ($10 per additional shield).

  • International repairs: Fees range from $35 - $85, depending on location.

Important:

  • All shipping labels must be used within 7 days of issuance.

  • To request a repair, please submit a Support Ticket with proof of purchase, photos, and a detailed description. Some restrictions may apply, and not all styles may be eligible for repair.

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Care Instructions​

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Lens:

  • Bluestone Sunshields should be used for their intended purpose of general protection and care.

  • Avoid leaving them in a hot car or storing them in direct sunlight when not in use.

  • To clean, use the Bluestone Sunshields 3pc Cleaning Kit.

  • If using a non-Bluestone product, test a small area before cleaning the entire lens.

Headband:

  • Clean the headband by spot cleaning with soap and water, then allow it to air dry.

  • Disinfect the headband with your preferred disinfectant and let it dry completely.

Wear:

  • The headband will adjust to fit your head after 2-3 uses. If it feels tight, adjust it frequently.

  • Wearing the headband higher on your crown can help until it fully forms to your head.

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