Terms and Conditions
***PLEASE NOTE, DUE TO THE RECENT COVID-19 OUTBREAK WE HAVE IMPLEMENTED NECESSARY RESTRICTIONS LIMITING THE POSSIBILITY OF CONTAMINATION. DUE TO THIS WE ARE UNABLE TO ACCOMMODATE RETURNS OR EXCHANGES UNTIL FURTHER NOTICE. AT THIS TIME ALL SALES ARE FINAL.***
7 DAY WARRANTY due to Factory Malfunction
Damages upon delivery, manufacturing issues or lack of delivery due to courier MUST be reported to Bluestone Sunshields within 7 business days of the scheduled delivery date to be eligible for a refund or exchange.
60 Day Warranty
Product may be eligible for exchange of the same model, discount off another item or refund.
Product issues reported within 60 days upon receipt of the product may be eligible for ONE of the following:
- EXCHANGE: Exchange for the same model purchased.
- DISCOUNT: 50% discount towards 1 replacement item of another model (shipping not included)
- REFUND: 15% restocking fee. All items must be returned in their original condition.
To submit an exchange, discount or refund, open a Support Ticket through our contact page.
Proof or purchase, photos and a detailed description will be required to process the request.
Bluestone Sunshields will provide a shipping label at no cost, valid for 7 days after the issue date. If the shipping label has not been used within 7 days, it will void and shipping charges will be at the responsibility of the customer.
Damages outlined in the CARE INSTRUCTIONS are considered normal wear and tear and fall outside of the warranty guidelines.
I.E: Broken Headband and warped lens.
Bluestone Sunshields offers a return/repair service for items not covered under the 60 Day Warranty.
Fee for this service is $20 which includes shipping, parts and labor. Item must be returned for repairs with the lens slip cover to avoid further damage (do not include accessories or bags)
Bluestone Sunshields will provide a shipping label valid for 7 days after the issue date. If the shipping label has not been used within 7 days, it will void and shipping charges will be at the responsibility of the customer.
Bluestone Sunshields should be cared for and used for their intended purpose of general barrier and protection.
Bluestone Sunshields may become damaged if overexposed to direct sunlight or high temperatures. Use with care. Warped Sunshields are not covered by warranty.
Do not leave in a hot car or store in direct sunlight when not in use.
To clean the lens, use our Bluestone Sunshields 3pc Cleaning Kit or a lens/screen cleaner and very soft cloth.
If using a non-Bluestone product to clean it is recommended testing a small area prior to leaning the full lens.
When putting on Bluestone Sunshields open the headband by holding on to the gear area. Opening by the end of the arms may cause extra pressure to the headband causing it to snap.
To clean the headband, spot clean with soap and water. Allow to air dry. It is also recommended you disinfect the headband using your favorite disinfectant and allowing time to dry.
Bluestone Sunshields headbands will form to head with wear, typically after 2-3 times of use. If the headband causes pressure, adjust the band frequently. Wearing higher on the crown typically helps until the headband has formed to the head.
If traveling with a Bluestone Sunshield, we recommend using a separate carry on bag. Do not pack in a suitcase without fully supporting all sides of the headband and lens. Do not pack in an area where the lens or headband may have an excessive amount of pressure applied as it may cause damage.
Bluestone Sunshields are the number one recommended brand by medical professionals. Our products are tested and approved according to the ANSI (American National Standards Institute) Z80.3 standards as well as conduct in-house testing at our Bluestone Sunshields facility to regularly test quality and assurance. Our team is made of skincare professionals dedicated to providing the best service. All products are designed and assembled domestically in Burbank, California.
Our proprietary Lux Material is the highest grade lens available on the market. Unlike other shields, this material will withstand higher temperatures, direct sunlight and longer wear.
Each lens is handmade and unique in color. It is possible for a slight variance in color between products. Flickering or brush strokes on the lens which is normal for the coloring processes.
Bluestone Sunshields protect from sun and/or droplets however, make no claim of guarantee. It is recommended pairing with your favorite sunscreen or mask for increased protection.