Terms and Conditions

***PLEASE NOTE, DUE TO THE RECENT COVID-19 OUTBREAK WE HAVE IMPLEMENTED MANY STEPS TO LIMIT THE POSSIBILITY OF CONTAMINATION THIS MEANS WE ARE UNABLE TO ACCOMMODATE RETURNS OR EXCHANGES UNTIL FURTHER NOTICE AND ALL SALES ARE FINIAL.***

WARRANTY

 

Damages upon delivery, manufacturing issues or lack of delivery due to courier must be reported to Bluestone Sunshields within 7 business days of the scheduled delivery date to be eligible for a refund or exchange. 

Bluestone Sunshields offer a 60 day warranty. 

 

Any product issues must be reported within 30 days of the delivery date to be considered for a full refund or exchange. Damages outlined in the CARE INSTRUCTIONS are considered normal wear and tear and fall outside of the warranty guidelines. 

Product issues reported between 30-60 days of the delivery date may be eligible for ONE of the following:

     -CREDIT: 50% credit towards 1 replacement​ item 

     -RETURN / REFUND: All items must be returned in their original condition and a 15% restocking fee will be assessed 

     -RETURN / REPAIR: $10 fee for this service which includes shipping both ways, parts and labor

To submit a warranty request, open a Support Ticket through out contact page.

Proof or purchase, photos and a detailed description will be required to processes the request. 

All shipping label provided by Bluestone Sunshields are valid for 7 days after the date of issue. It shipping labels have not been used within the 7 day window they will be come void and shipping charges will be at the responsibility of the customer. 

 

RETURN / REPAIR 

Bluestone Sunshields offers a RETURN / REPAIR service for all Bluestone products. Products that no longer fall under our 60 day warranty can be sent in for repair for a $20 fee. This fee covers shipping both ways, parts and labor. Please send back shield and slip cover (do not include accessories or bags).

 

To submit a return / repair request, open a Support Ticket through out contact page.

All shipping label provided by Bluestone Sunshields are valid for 7 days after the date of issue. It shipping labels have not been used within the 7 day window they will be come void and shipping charges will be at the responsibility of the customer. 

PRODUCT INFORMATION  

Bluestone Sunshields are the number once recommend brand by medical professionals. Our products are tested and approved according to the ANSI Z80.3 standards, as well we do in-house testing to regularly test quality and assurance. Our team is made of skincare professionals dedicated to providing the best service. All products are designed and assembled in our Burbank, CA location. 

Our proprietary Lux Material is the highest grade lens available on the market. Unlike other shields, this material will withstand higher temperatures, direct sunlight and longer wear. This is what sets our Full Shield and our Lux Full Shield apart.

Each lens is hand made and unique in color. It is possible for a slight variance in color between products. You may also see slight flickering or bush strokes on the lens which is normal for the coloring processes. 

Blueston Sunshield aid in sun and/or droplet production but make no claim of guarantee. We also recommend pairing with your favorite sunscreen or mask for increased protection. 

CARE INSTRUCTIONS 

Bluestone Sunshields should be cared for and used for their intended purpose of general barrier protection.

Bluestone Sunshields may become damaged if overexposed to direct sunlight or very high temperatures. Use with care. Do not leave in a hot car or store in direct sunlight when not in use. 

To clean the lens, use our Bluestone Sunshields 3pc cleaning kit or a lens/screen cleaner and very soft cloth. If using a non-Bluestone product to clean we always recommended testing a small area prior to leaning the full lens.

To clean the headband, spot clean with soap and water. Allow to air dry. 

Bluestone Sunshields headbands will form with wear. Typically this occurs after the first 2-3 times you are wearing it. If you find the headband to cause pressure, adjust the band frequently. Wearing higher on the crown typically helps until the headband has formed to your head. 

When putting on Bluestone Sunshields open the headband by holding on to the gear area. Opening by the end of the arms may cause extra pressure to the headband and it cause it to snap. 

If traveling with your Bluestone Sunshield we recommend using a separate carry on bag. Do not pack in a suitcase without fully supporting all sides of the headband and lens. Do not pack in an area where lens or headband may have an excessive amount of pressure applied as this could cause damages. 

 

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Burbank, CA

US PATENT PENDING: 62773208